Customer Experience & Customer Contact
Moving Toward a Technology-Enabled, Omni-Channel World
New technology platforms will be essential to meeting the communication needs of tomorrow’s consumer. Frost & Sullivan offers an integrated approach to a vast contact ecosystem, a 360 degree perspective for decision makers.

Contact Center Systems

Business Process Outsourcing

Customer Experience Enhancement Practices & Technologies
SPECIAL RESEARCH
The Future of Customer Experience
4 Key Imperatives for Success
To help customer experience executives look beyond the hype and create realistic expectations of new technologies, Frost & Sullivan’s Customer Contact analyst team has outlined a few key principles in a complimentary guide.
The ever changing competitive business environment and demanding customers are putting more pressure on organizations to go back to the whiteboard and redefine their customer experience capabilities.
Customer Experience has become a key deciding factor for customer loyalty and retention and is turning into a major driving factor for companies’ business performance.
News, Events & Resources
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Multi-Cloud Environment: A foundation of Business Excellence for Digital Enterprises
As digital strategies are being implemented to meet the varied requirements across applications and workloads, more businesses are using multiple types of cloud services.
Zoom Earns a Prominent Spot on the 2020 Frost Radar in the North American UCaaS Market
Zoom’s position on Frost Radar was impacted by its ability to promptly and effectively address the challenges businesses faced in the massive increase of remote workers.