From Breakthrough Technologies to Exponential Growth
New digital technologies are emerging at an unprecedented rate and changing the way we work and live. Digital transformation impacts every person in every industry. Early adopters already perform significantly better in revenue growth and have higher margins.
Explore how the Frost & Sullivan Information, Communication & Technology teams use the breadth and depth of the ICT industry and vertical market knowledge base to enable digital transformation for business strategy.
Our Growth Opportunity Newsletter provides a global coverage as well as a 360° Perspective™ of the major industries researched by our team of expert analysts.
News, Events & Resources
Frost & Sullivan Recognizes Teleperformance as Innovation Leader in the Australia Customer Experience Outsourcing Services Market
Teleperformance’s flagship TAP™ (Technology, Analytics, Process) framework infuses innovation with its client program and combines high-tech and human touches, differentiating the company from its competitors and delivering global, integrated, digital, omnichannel, multilingual, and multi-market offerings.
Comprising of on-premise and cloud applications, the Asia-Pacific contact center applications market is expected to see strong growth due to inbound contact routing and analytics.
Changes in user behavior patterns will trigger major changes in consumption and business models.
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