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Newegg, ezCater and Zuora honored at 13th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange

Last week, Frost & Sullivan recognized the highest achievers in the 2017 Customer Service Excellence (CSE) Recognition Program. Honorees, including Newegg, ezCater and Zuora, were presented with their award on October 18, 2017, at the 13th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach, Calif.

The CSE Recognition Program honors organizations and individuals that are breaking new ground in customer service excellence. Nominations were entered into one or more of five categories, including Omni-channel Customer Experience, Web Customer Experience, Social Media Customer Engagement, and Customer Engagement Analytics. There were several honorees in each category, and one High Achiever in each category was identified.

The CSE Recognition Program is pleased to announce the recipients of the 2017 Highest Achiever – Customer Service Excellence Recognition.

Omni-channel Customer Experience

  • Newegg, Inc.

Web Customer Experience

  • Zuora

Social Media Customer Engagement

  • Zuora

Customer Engagement Analytics

  • ezCater, Inc.

About The Customer Service Excellence Recognition Program

The Customer Service Excellence Recognition Program, made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and the Frost & Sullivan Customer Contact Executive MindXchange, honors companies and individual leaders that are shaping the future of customer service. Honored recipients have demonstrated achievement in one or more of five categories:  Omni-channel Customer Experience, Mobile Customer Care, Web Customer Experience, Social Media Customer Engagement and Customer Engagement Analytics. There are several honorees in each category, from which one Highest Achiever in each category is identified.

Companies are vetted through a rigorous two-stage evaluation process. The initial stage involves the completion of a questionnaire application. Questions posed will range from customer engagement capabilities to business outcomes. Entrants can apply in more than one category, provided responses are complete for each section.

Qualifying companies will then progress to the second stage for evaluation by a judging panel consisting of experts from the industry and Frost & Sullivan research analysts.

For more information about the Customer Service Excellence Recognition Program, please go to www.frost.com/recognition.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion

Contact:
Nicole Coons
Marketing Vanguard/Principal Consultant
P: 908.603.7207
E: nicole.coons@frost.com

About Frost & Sullivan

Frost & SullivanFor over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

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