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Global Events Calendar


Nov
15
Virtual eBroadcasts
Nov 15th, 2017
2:00 pm - 11:00 pm EST | 1:00 pm - 10:00 pm CST | 7:00 pm - 4:00 am GMT | 8:00 pm - 5:00 am CET | 12:30 am - 9:30 am IST | 8:00 am - 5:00 pm SST
The world is changing at a rapid rate. Yet too many contact centers continue to operate with slow, inflexible legacy technologies hobbled by limited channels, aging inbound and outbound routing technologies, so many of which are prone to breaking down. That’s no way to offer a superior Customer Experience.
Nov
30
In Person Events (GIL, Executive MindXchange, Summits)
Growth Innovation Leadership Summit: Mexico, the Epicenter of the Americas | Four Seasons Hotel | Mexico City, Mexico
Nov 30th, 2017
Nov
30
Best Practices Banquets (Award Galas)
Four Seasons Mexico City
Nov 30th, 2017
The Excellence in Best Practices Awards Ceremony will be hosted on November 30th in Mexico City, MX at the Four Seasons Hotel to recognize companies demonstrating outstanding achievement and superior performance in a variety of global markets.
Dec
08
In Person Events (GIL, Executive MindXchange, Summits)
Growth Innovation & Leadership Summit on Building the Digital Business | Hilton Sydney | Sydney, Australia
Dec 08th, 2017
Dec
13
Best Practices Banquets (Award Galas)
ITC Maratha, Mumbai
Dec 13th, 2017
Dec
13
In Person Events (GIL, Executive MindXchange, Summits)
ITC Maratha, Mumbai
Dec 13th, 2017
Jan
22
In Person Events (GIL, Executive MindXchange, Summits)
Jan 22nd, 2018
Jan 23rd, 2018
Jan 24th, 2018
Jan 25th, 2018
Innovation is THE growth driver, especially in a business environment wherein technology disruption, industry transformation, and customer expectations are accelerating at hyper-speed. Ideation is paramount but it is the execution of innovation strategy that is THE critical success factor. New product development organizations must grow their capacity to innovate, develop winning products and services, and deliver both business value and a sustainable advantage in the marketplace.
Jan
24
Best Practices Banquets (Award Galas)
Disney's Grand Californian Hotel & Spa
Jan 24th, 2018
Frost & Sullivan will be hosting the Excellence in Best Practices Awards Gala on January 24th to recognize companies demonstrating outstanding achievement and superior performance in a variety of global markets.
Feb
07
Hyatt Regency Lake Tahoe Resort, Spa & Casino
Feb 07th, 2018
Feb 08th, 2018
Feb 09th, 2018
Sales Team Alpine Resort (STAR): A Frost & Sullivan Executive MindXchange is a remarkable setting for key members of the sales organization to come together to strengthen their bonds and improve communication, productivity, and effectiveness. The unique format also delivers robust opportunities to collaborate with other sales organizations to tackle shared challenges around C-Suite expectations; talent; sales tools; best practices and processes; changing customer behavior; and game-changing emerging technologies.
Mar
04
In Person Events (GIL, Executive MindXchange, Summits)
Mar 04th, 2018
Mar 05th, 2018
Mar 06th, 2018
Disruption, transformation, innovation...it's the new healthcare industry paradigm. Consumerism is disrupting multiple facets of the industry; innovative new business models for solutions and services are emerging; and digital health is transforming how we acquire, aggregate, analyze, and act on health data. Value-based care is here to stay; patients are now empowered consumers; healthcare is data driven; point of care is now point of need, and the roles and relationships of stakeholders across the healthcare ecosystem are being redefined.
Apr
11
In Person Events (GIL, Executive MindXchange, Summits)
Leverging Customer Contact as a Strategic Asset | Fort Lauderdale Marriott Harbor Beach Resort & Spa | Florida
Apr 11th, 2018
Customer engagement is the next wave of innovation and the contact center is perfectly positioned to elevate its corporate role as a driver of this transformation. To deliver customer satisfaction that drives growth and revenue, customer service and customer call centers must deepen the level of customer engagement in an omni channel world , and do it efficiently and effectively. Call center, automated and online self-serve, chat, mobile, social, and video channels are all opportunities to leverage technology to raise the bar on service and create a unique brand experience and identity. Agents need to be engaged as well, modern customer service software and technology needs to be in invested in, and best practices and processes need to be in place.
Jun
01
In Person Events (GIL, Executive MindXchange, Summits)
ITC Maratha, Mumbai
Jun 01st, 2018
Jun
11
In Person Events (GIL, Executive MindXchange, Summits)
Jun 11th, 2018
The global manufacturing industry is entering an era of radical change. Driven by new, transformative cyber-physical technologies, manufacturing companies around the world are now envisioning a future state for the manufacturing industry that will change the rules of competition, how work will be performed, how companies will be organized, and how leadership must lead.
Jun
11
In Person Events (GIL, Executive MindXchange, Summits)
Jun 11th, 2018
Jun 12th, 2018
Jun 13th, 2018
12th Annual Customer Contact 2018, Europe: A Frost & Sullivan Executive MindXchange, is THE place to be to help drive an enterprise wide transformation and take customer experience excellence from an ideal to a reality.
Jul
16
In Person Events (GIL, Executive MindXchange, Summits)
Jul 16th, 2018
Jul 17th, 2018
Jul 18th, 2018
We live and do business in a digital age. This ushers in an incredible opportunity for marketing to energize innovation within the organization by investing in a digital marketing strategy to transform customer engagement and digital marketing operations. Digital has changed the game; web, social, mobile, analytics, content marketing, and personalisation are disrupting your business and raising the bar for marketing. Your challenge is to be current always, agile in your strategy, and a valued revenue driver in the organization.

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