The Frost & Sullivan Digital Transformation Blog
A collection of expert insights and industry news to help you accelerate growth.
Featured
Sign Up
Sign up to get Frost & Sullivan’s best
and newest content delivered weekly to your inbox.
Communications Platforms: Reaching the Next Innovation Front of Enterprise Communications
While each of these capabilities have been available for some time as standalone services, a communications platform incorporates them into a modular solution, enabling a holistic view of the inbound and outboard communications within an organization.
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
Cisco Headset 730 Runs the Analyst Gauntlet
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. The analyst then uses the collaboration solution over a period of...
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
BROWSE RECENT POSTS
Avaya Spaces Collaboration Completes the Meeting Lifecycle
The meeting lifecycle is the workflow comprising pre-, in- and post-meeting planning, coordination, sharing and curating activities to produce outcomes.
Avaya Spaces Collaboration Completes the Meeting Lifecycle
The meeting lifecycle is the workflow comprising pre-, in- and post-meeting planning, coordination, sharing and curating activities to produce outcomes.
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last week for Enterprise Connect19, and things couldn’t have been better for this contact center analyst. From its voice...
Cisco Headset 730 Runs the Analyst Gauntlet
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. The analyst then uses the collaboration solution over a period of...
The Retail Customer Experience Seesaw
In response to demand, but with the need to streamline, create a positive CX, and cut costs, retailers have turned to technology partners for innovative solutions to improve upon curbside pick-up.
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last week for Enterprise Connect19, and things couldn’t have been better for this contact center analyst. From its voice...
Browse by Category
- All
- Big Data
- Cloud
- Customer Contact
- Consumer
- Digital Media
- Enterprise
- Mobile & Wireless
- The Internet of Things
Application of Edge Computing in Industrial Internet of Things (IIoT)
The rise of new digital industrial technology, popularly known as Industry 4.0, is a transformation that allows the operator to gather and analyze data across machines, enabling faster, more flexible, and more optimized processes to produce higher-quality goods at lower costs.
Movers & Shakers Interview with Ramasamy K. Veeran, Founder and Group Managing Director of Merchantrade Asia
Merchantrade Asia has been making waves in the financial sector across Asia, mainly due to its large customer base and extensive network in the market. Read our recent Movers & Shakers Interview with Mei Lee Quah, Associate Director, and Ramasamy K. Veeran, Founder and Group Managing Director of Merchantrade to find out how the company stays ahead of the competition and its future plans to leverage digitization to enhance customer service.
Brexit: A Favourable Trade Deal Outcome is Vital for UK/EU Economic Recovery
While the near-term outlook for the UK is quite uncertain, there is the prospect of growth opportunities for domestic manufacturing.
Integrated Cloud Security: Challenges to the Asia-Pacific Market
Asia-Pacific enterprises should consider Integrated Cloud Security to simplify, integrate, and enhance areas of their security postures, but will have to reconcile specific challenges towards adoption.
Avaya Spaces Collaboration Completes the Meeting Lifecycle
The meeting lifecycle is the workflow comprising pre-, in- and post-meeting planning, coordination, sharing and curating activities to produce outcomes.
The Retail Customer Experience Seesaw
In response to demand, but with the need to streamline, create a positive CX, and cut costs, retailers have turned to technology partners for innovative solutions to improve upon curbside pick-up.
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
Network Operators Turn Up Investments in Response to Pandemic
Verizon and AT&T both recently announced it would boost spending on their networks this year, partly in response to the new COVID-19 outbreak.
Top Trends in 2020: Disruptive Technologies Go Mainstream
2020 marks the year when innovative technologies such as drone deliveries, 5G, disruptive retail solutions and new form factors in digital interfaces will achieve widespread adoption. The constantly evolving digital ecosystem and frantic adoption rates require quick adoption of upcoming trends in 2020.
5G is Coming – What are We Going to Do with It?
What should be expected from 5G NR? Could 5G help with a health emergency like that unfolding in China?
The Carbonite Maneuver
OpenText has chosen a strategic, inorganic growth path through acquisition over the years. OpenText was one of the first vendors to recognize the critical role managing enterprise information will play in any workflow across verticals and geographies.
Avaya Spaces Collaboration Completes the Meeting Lifecycle
The meeting lifecycle is the workflow comprising pre-, in- and post-meeting planning, coordination, sharing and curating activities to produce outcomes.
Communications Platforms: Reaching the Next Innovation Front of Enterprise Communications
While each of these capabilities have been available for some time as standalone services, a communications platform incorporates them into a modular solution, enabling a holistic view of the inbound and outboard communications within an organization.
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
Network Operators Turn Up Investments in Response to Pandemic
Verizon and AT&T both recently announced it would boost spending on their networks this year, partly in response to the new COVID-19 outbreak.
Intercompany Collaboration Will Be Critical for Future Teams
Individuals from different companies are increasingly working together using modern team collaboration applications as opposed to traditional communications methodologies such as email. This new trend in intercompany collaboration is increasingly growing in importance...
The Power of Cloud and Connectivity during Physical Distancing
Frost & Sullivan shines a light on 3 technologies (cloud, collaboration and connectivity) combining and enabling continuity of business, education, virtual social interaction amid the COVID-19 Pandemic.
Zoom’s Growing Ambitions in the Business Communications Market
Since the launch of its first product, Zoom has morphed considerably from a cloud video conferencing provider to its current, fast growing focus on end-to-end enterprise communications. Zoom’s strategy of building a strong, well-functioning core, i.e. its wildly successful video meetings business, and using it as a base to expand into many adjacencies is playing out well.
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last week for Enterprise Connect19, and things couldn’t have been better for this contact center analyst. From its voice...
Unpacking Avaya’s New Cloud Solutions Portfolio
This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media, consultants and analysts. The company made numerous announcements during the event. Here we’d like to focus...
You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification
From WFO to WEM Over the past five years Workforce Optimization (WFO) emerged as an umbrella term encompassing several contact technologies geared at improving agent skills and expertise, improving the quality of customer interactions, improving the customer...
Cloud Communications Providers Boost Portfolios with Contact Center Solutions
Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have...
Botmania Part 2 – Putting AI in its Place with Real-world Use Cases
There is no lack of interest in Bot technology, as we pointed out in the first of this series – Botmania Part 1 – AI in Customer Care is a Matter of Infusing, not Confusing. Talk about bots is everywhere it seems. But as the old technology adage goes, “You shouldn’t...
Avaya Spaces Collaboration Completes the Meeting Lifecycle
The meeting lifecycle is the workflow comprising pre-, in- and post-meeting planning, coordination, sharing and curating activities to produce outcomes.
The Retail Customer Experience Seesaw
In response to demand, but with the need to streamline, create a positive CX, and cut costs, retailers have turned to technology partners for innovative solutions to improve upon curbside pick-up.
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
A New Cloud Service Coming to a Market Near You
On April 21, 2020, an exciting global partnership between NEC and Intermedia was announced, breaking the tedious cadence of bad, worse and even worse COVID-19 news we have been focusing on for months. The two partners have joint forces to launch a suite of NEC-branded...
Network Operators Turn Up Investments in Response to Pandemic
Verizon and AT&T both recently announced it would boost spending on their networks this year, partly in response to the new COVID-19 outbreak.
Cisco Headset 730 Runs the Analyst Gauntlet
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. The analyst then uses the collaboration solution over a period of...
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
Network Operators Turn Up Investments in Response to Pandemic
Verizon and AT&T both recently announced it would boost spending on their networks this year, partly in response to the new COVID-19 outbreak.
Top Trends in 2020: Disruptive Technologies Go Mainstream
2020 marks the year when innovative technologies such as drone deliveries, 5G, disruptive retail solutions and new form factors in digital interfaces will achieve widespread adoption. The constantly evolving digital ecosystem and frantic adoption rates require quick adoption of upcoming trends in 2020.
Why WhatsApp Pay Can be a Game Changer in India’s Digital Payment Industry
The National Payments Corporation of India (NPCI) granted permission to WhatsApp to operate its digital payment platform – WhatsApp Pay, in a phased manner.
The Carbonite Maneuver
OpenText has chosen a strategic, inorganic growth path through acquisition over the years. OpenText was one of the first vendors to recognize the critical role managing enterprise information will play in any workflow across verticals and geographies.
Avaya Spaces Collaboration Completes the Meeting Lifecycle
The meeting lifecycle is the workflow comprising pre-, in- and post-meeting planning, coordination, sharing and curating activities to produce outcomes.
Cisco Headset 730 Runs the Analyst Gauntlet
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. The analyst then uses the collaboration solution over a period of...
Communications Platforms: Reaching the Next Innovation Front of Enterprise Communications
While each of these capabilities have been available for some time as standalone services, a communications platform incorporates them into a modular solution, enabling a holistic view of the inbound and outboard communications within an organization.
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
A New Cloud Service Coming to a Market Near You
On April 21, 2020, an exciting global partnership between NEC and Intermedia was announced, breaking the tedious cadence of bad, worse and even worse COVID-19 news we have been focusing on for months. The two partners have joint forces to launch a suite of NEC-branded...
The Retail Customer Experience Seesaw
In response to demand, but with the need to streamline, create a positive CX, and cut costs, retailers have turned to technology partners for innovative solutions to improve upon curbside pick-up.
Cisco Headset 730 Runs the Analyst Gauntlet
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. The analyst then uses the collaboration solution over a period of...
The Future of Indoors with Digital Indoor Systems
Digital Indoor Systems are expected to boost growth in indoor traffic, driven by Digital Transformation, 5G and COVID-19
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
Bracing for the New Normal: Let’s Make 5G Work
Demand for 5G is expected to pick up once the critical stage of the outbreak is over and countries such as Malaysia can flatten the curve of new infections.
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
The Future of Indoors with Digital Indoor Systems
Digital Indoor Systems are expected to boost growth in indoor traffic, driven by Digital Transformation, 5G and COVID-19
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
Top Trends in 2020: Disruptive Technologies Go Mainstream
2020 marks the year when innovative technologies such as drone deliveries, 5G, disruptive retail solutions and new form factors in digital interfaces will achieve widespread adoption. The constantly evolving digital ecosystem and frantic adoption rates require quick adoption of upcoming trends in 2020.
Radio Interview: IoT as a Key Technology to Tackle the Outbreak of the Coronavirus
Listen to Pierre Bourque's interview from Blockchain Radio with Dilip Sarangan, IoT Global Research Director at Frost & Sullivan, as he explores the impact of the coronavirus on the Chinese economy and the “holy grail” of IoT opportunity in the long term. According to...
The Next Generation of IoT – Addressing the Coronavirus and Preventing Future Outbreaks
The Strategic Imperative The World Health Organization (WHO) has declared a global health emergency due to the rise in the number of infected people from the Wuhan coronavirus. As of January 30, 2020, over 8,000 people have, reportedly, been infected with the virus....
Advanced Collaboration for Consultants: How to Maximize Client Engagement and Success
Businesses today have a strong need to drive their strategy and growth by reaching outside of their own knowledge domains. Consultants are a trusted source of information to gain access to objective insights from third party experts. In recent years, large consulting...
