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Multi-Cloud Environment: A foundation of Business Excellence for Digital Enterprises
As digital strategies are being implemented to meet the varied requirements across applications and workloads, more businesses are using multiple types of cloud services.
Zoom Earns a Prominent Spot on the 2020 Frost Radar in the North American UCaaS Market
Zoom’s position on Frost Radar was impacted by its ability to promptly and effectively address the challenges businesses faced in the massive increase of remote workers.
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Why High Quality Audio Devices Should be Part of the Education Tool Kit for Every Student and Instructor
In the recent exponential growth in adoption of online learning technologies, video and content have played a pivotal role in teacher-student connection, yet audio has been taken for granted and the benefits of high-quality audio have been greatly overlooked.
BROWSE RECENT POSTS
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last week for Enterprise Connect19, and things couldn’t have been better for this contact center analyst. From its voice...
Las Principales Oportunidades de Crecimiento en la Industria de la Experiencia del Cliente para 2021
Más del 50 por ciento de las empresas miden el éxito de su transformación digital a través de sus índices de satisfacción del cliente.
Las Principales Oportunidades de Crecimiento en la Industria de la Experiencia del Cliente para 2021
Más del 50 por ciento de las empresas miden el éxito de su transformación digital a través de sus índices de satisfacción del cliente.
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last week for Enterprise Connect19, and things couldn’t have been better for this contact center analyst. From its voice...
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- Mobile & Wireless
- The Internet of Things
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Las Principales Oportunidades de Crecimiento en la Industria de la Experiencia del Cliente para 2021
Más del 50 por ciento de las empresas miden el éxito de su transformación digital a través de sus índices de satisfacción del cliente.
Multi-Cloud Environment: A foundation of Business Excellence for Digital Enterprises
As digital strategies are being implemented to meet the varied requirements across applications and workloads, more businesses are using multiple types of cloud services.
Zoom Earns a Prominent Spot on the 2020 Frost Radar in the North American UCaaS Market
Zoom’s position on Frost Radar was impacted by its ability to promptly and effectively address the challenges businesses faced in the massive increase of remote workers.
The Emergence of the Service Economy within Internet of Things
With the increase in the number of connected devices, the ability to manage and monetize the connected ecosystem will determine the growth of the IoT sector in India.
How COVID-19 is Helping Countries Transform into Cashless Societies
Cashless societies will be the future. With COVID-19 increasing the use of digital payment services among consumers, service providers must leverage this momentum to retain users and transition them into the new “cashless” normal.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
Network Operators Turn Up Investments in Response to Pandemic
Verizon and AT&T both recently announced it would boost spending on their networks this year, partly in response to the new COVID-19 outbreak.
Top Trends in 2020: Disruptive Technologies Go Mainstream
2020 marks the year when innovative technologies such as drone deliveries, 5G, disruptive retail solutions and new form factors in digital interfaces will achieve widespread adoption. The constantly evolving digital ecosystem and frantic adoption rates require quick adoption of upcoming trends in 2020.
5G is Coming – What are We Going to Do with It?
What should be expected from 5G NR? Could 5G help with a health emergency like that unfolding in China?
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Multi-Cloud Environment: A foundation of Business Excellence for Digital Enterprises
As digital strategies are being implemented to meet the varied requirements across applications and workloads, more businesses are using multiple types of cloud services.
Zoom Earns a Prominent Spot on the 2020 Frost Radar in the North American UCaaS Market
Zoom’s position on Frost Radar was impacted by its ability to promptly and effectively address the challenges businesses faced in the massive increase of remote workers.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
Avaya Spaces Collaboration Completes the Meeting Lifecycle
The meeting lifecycle is the workflow comprising pre-, in- and post-meeting planning, coordination, sharing and curating activities to produce outcomes.
Communications Platforms: Reaching the Next Innovation Front of Enterprise Communications
While each of these capabilities have been available for some time as standalone services, a communications platform incorporates them into a modular solution, enabling a holistic view of the inbound and outboard communications within an organization.
Zoom’s Growing Ambitions in the Business Communications Market
Since the launch of its first product, Zoom has morphed considerably from a cloud video conferencing provider to its current, fast growing focus on end-to-end enterprise communications. Zoom’s strategy of building a strong, well-functioning core, i.e. its wildly successful video meetings business, and using it as a base to expand into many adjacencies is playing out well.
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last week for Enterprise Connect19, and things couldn’t have been better for this contact center analyst. From its voice...
Unpacking Avaya’s New Cloud Solutions Portfolio
This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media, consultants and analysts. The company made numerous announcements during the event. Here we’d like to focus...
You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification
From WFO to WEM Over the past five years Workforce Optimization (WFO) emerged as an umbrella term encompassing several contact technologies geared at improving agent skills and expertise, improving the quality of customer interactions, improving the customer...
Cloud Communications Providers Boost Portfolios with Contact Center Solutions
Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have...
Botmania Part 2 – Putting AI in its Place with Real-world Use Cases
There is no lack of interest in Bot technology, as we pointed out in the first of this series – Botmania Part 1 – AI in Customer Care is a Matter of Infusing, not Confusing
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Las Principales Oportunidades de Crecimiento en la Industria de la Experiencia del Cliente para 2021
Más del 50 por ciento de las empresas miden el éxito de su transformación digital a través de sus índices de satisfacción del cliente.
Why High Quality Audio Devices Should be Part of the Education Tool Kit for Every Student and Instructor
In the recent exponential growth in adoption of online learning technologies, video and content have played a pivotal role in teacher-student connection, yet audio has been taken for granted and the benefits of high-quality audio have been greatly overlooked.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
Avaya Spaces Collaboration Completes the Meeting Lifecycle
The meeting lifecycle is the workflow comprising pre-, in- and post-meeting planning, coordination, sharing and curating activities to produce outcomes.
The Retail Customer Experience Seesaw
In response to demand, but with the need to streamline, create a positive CX, and cut costs, retailers have turned to technology partners for innovative solutions to improve upon curbside pick-up.
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Why High Quality Audio Devices Should be Part of the Education Tool Kit for Every Student and Instructor
In the recent exponential growth in adoption of online learning technologies, video and content have played a pivotal role in teacher-student connection, yet audio has been taken for granted and the benefits of high-quality audio have been greatly overlooked.
The Future of Free Time in 2030
We can expect that virtual reality will have a substantial effect on our free time, impacting entertainment pursuits, travel experiences, and hobbies.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
Cisco Headset 730 Runs the Analyst Gauntlet
Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. The analyst then uses the collaboration solution over a period of...
Wasn’t the NFL Draft the Largest Ever Exercise in Business Continuity?
Last Thursday, after weeks of replays of old games and sports documentaries, a live sporting event returned to television screens. The 2020 NFL draft: only in a 100% virtual, socially-distanced format.
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
Las Principales Oportunidades de Crecimiento en la Industria de la Experiencia del Cliente para 2021
Más del 50 por ciento de las empresas miden el éxito de su transformación digital a través de sus índices de satisfacción del cliente.
Zoom Earns a Prominent Spot on the 2020 Frost Radar in the North American UCaaS Market
Zoom’s position on Frost Radar was impacted by its ability to promptly and effectively address the challenges businesses faced in the massive increase of remote workers.
Why High Quality Audio Devices Should be Part of the Education Tool Kit for Every Student and Instructor
In the recent exponential growth in adoption of online learning technologies, video and content have played a pivotal role in teacher-student connection, yet audio has been taken for granted and the benefits of high-quality audio have been greatly overlooked.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
Avaya Spaces Collaboration Completes the Meeting Lifecycle
The meeting lifecycle is the workflow comprising pre-, in- and post-meeting planning, coordination, sharing and curating activities to produce outcomes.
The Strategic Importance of Enghouse Systems’ Acquisition of Altitude Software
This acquisition is a clear sign that traditional on-premise providers are reacting to the rise of the cloud and the emergence of new innovative, global competitors.
4G/5G Fixed Wireless Access: A Critical Revenue Growth Engine
4G/ 5G Fixed Wireless Access will expedite digital transformation by redefining access technology to enable necessary market disruption
Why High Quality Audio Devices Should be Part of the Education Tool Kit for Every Student and Instructor
In the recent exponential growth in adoption of online learning technologies, video and content have played a pivotal role in teacher-student connection, yet audio has been taken for granted and the benefits of high-quality audio have been greatly overlooked.
Why Asia-Pacific Remains Ahead of Europe in the Race of 5G Deployment
By 2025, 50% of the total global 5G connections will be in the Asia-Pacific (APAC) region and the United States (US). In the case of Europe (EU), the figure is 30%.
The Future of Free Time in 2030
We can expect that virtual reality will have a substantial effect on our free time, impacting entertainment pursuits, travel experiences, and hobbies.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
The Emergence of the Service Economy within Internet of Things
With the increase in the number of connected devices, the ability to manage and monetize the connected ecosystem will determine the growth of the IoT sector in India.
The Future of Free Time in 2030
We can expect that virtual reality will have a substantial effect on our free time, impacting entertainment pursuits, travel experiences, and hobbies.
Will the Smartphone Ever be Outdated?
What does the future of personal devices look like? Discover some of the possible future technologies that will aid in thinking about the replacement of physical devices.
The Future of Indoors with Digital Indoor Systems
Digital Indoor Systems are expected to boost growth in indoor traffic, driven by Digital Transformation, 5G and COVID-19
How Will 5G Revolutionize the Way Communication Service Providers Operate by 2025?
Frost & Sullivan Shares Insights on World Telecommunication and Information Society Day (WTISD).
Top Trends in 2020: Disruptive Technologies Go Mainstream
2020 marks the year when innovative technologies such as drone deliveries, 5G, disruptive retail solutions and new form factors in digital interfaces will achieve widespread adoption. The constantly evolving digital ecosystem and frantic adoption rates require quick adoption of upcoming trends in 2020.
