Avaya Partners with RingCentral: The Tides Have Turned

by Elka Popova | Oct 17, 2019 | Cloud, Digital Transformation, Frost Perspectives

Making a splash in an already news-filled space is a daunting task. Yet, the RingCentral-Avaya strategic partnership announced last week certainly made a splash. The two companies already discussed certain partnership details here, here and here. Media coverage... Read more

Unify UC Boosts the Value of Atos Digital Workplace

by Elka Popova | Apr 10, 2019 | Enterprise, Frost Perspectives

Atos’ Vertical Markets Strategy Helps Unify Deliver a Differentiated Value Proposition Atos, Unify’s parent company, held its annual analyst event in Boston on April 2-4, 2019. As in previous years, it was refreshing to hear a story that goes far beyond business... Read more

Baby, it’s Cold Outside … But the UCaaS Market is Hot!

by Elka Popova | Mar 27, 2019 | Cloud, Digital Transformation, Enterprise, Frost Perspectives

Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days under the glass... Read more

Modern LAN: Putting it All Together with Modern LAN Principles

by Elka Popova | Feb 6, 2019 | Enterprise, Frost Perspectives

If you have been following along on this guest blog series about Frost & Sullivan’s Modern LAN principles, I hope you’ve come to some of the same conclusions that my colleagues and I have reached: Today’s local area network is a vastly different environment than... Read more

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

by Elka Popova | Apr 3, 2018 | Customer Contact, Frost Perspectives

Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have... Read more