Making a splash in an already news-filled space is a daunting task. Yet, the RingCentral-Avaya strategic partnership announced last week certainly made a splash. The two companies already discussed certain partnership details here, here and here. Media coverage... Read more
Atos’ Vertical Markets Strategy Helps Unify Deliver a Differentiated Value Proposition Atos, Unify’s parent company, held its annual analyst event in Boston on April 2-4, 2019. As in previous years, it was refreshing to hear a story that goes far beyond business... Read more
Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days under the glass... Read more
If you have been following along on this guest blog series about Frost & Sullivan’s Modern LAN principles, I hope you’ve come to some of the same conclusions that my colleagues and I have reached: Today’s local area network is a vastly different environment than... Read more
Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have... Read more