From Breakthrough Technologies to Exponential Growth
New digital technologies are emerging at an unprecedented rate and changing the way we work and live. Digital transformation impacts every person in every industry. Early adopters already perform significantly better in revenue growth and have higher margins.
Explore how the Frost & Sullivan Information, Communication & Technology teams use the breadth and depth of the ICT industry and vertical market knowledge base to enable digital transformation for business strategy.
CLOUD, NETWORK & IT SERVICES
Creating, Delivering and Managing Digital Services and Infrastructure
CUSTOMER EXPERIENCE & CUSTOMER CONTACT
How You Relate to Your Customers
DIGITAL & CYBER SECURITY
Securing your Data and Digital Infrastructure
Enterprise Content and Digital Entertainment
IoT & Digital Transformation
Acquiring, Analyzing and Integrating Your Data
The Digital Workplace: The new way your company works and communicates
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Knowledge Partners &
North American Contact Center Market to Reach $5.02 Billion by 2023, Driven by High Adoption of Cloud & Hybrid Solutions
The addition of new channels, replacement of aging infrastructure, and integration of new functionality in the cloud with existing premise systems increased the revenues of the cloud contact center market by 12.5% in 2018