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April 2020  |  Vol. 1  |  Issue 2



The Road to Customer Centricity

By Millie Gillon
Global Head of Client Experience
and Managing Director

Standard Chartered Bank

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Innovation and Disruption in the Restaurant Customer Experience

By James Walker
Senior Vice President, Restaurants

Nathan’s Famous, Incorporated

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Highlights from Customer Experience Ecosystem:
A Frost & Sullivan Executive MindXchange
in NYC


Top 10 Ways to Win On CX and Other Key Insights from CX Ecosystem: A Frost & Sullivan Executive MindXchange

By Patricia Jacoby
Senior Editor, Marketing
Frost & Sullivan

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Featured Video
Ask the Experts Panel Discussion: Socializing CX Across the Organization

Moderated by Nate Brown
Head of Customer Experience
UL, EHS

Watch »





Why Companies Fail In Pursuit of Delivering Great Customer Experiences

By Stephen M. Riddell
Head of Customer Experience
Better.com

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