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odam_expertise.jpgMore than a half-century ago, CSP network and business management processes were manual (OAM&P). As CSPs have evolved over the years, so have the operations support systems (OSS) and business support systems (BSS) that address CSP business and network management needs. In recent years, the lines between OSS and BSS have become less clear, with much overlap. In addition, the roles in which OSS and BSS operate have expanded beyond traditional boundaries. As such, Stratecast now uses the term Operations, Orchestration, Data Analytics & Monetization (ODAM) to encompass both the traditional OSS and BSS functions and the new areas in which business and operations management must now work together, including virtualized networking and telecom data analysis.


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Stratecast Predictions 2018: The Year Ahead - Digital Transformation is Affecting Everything

This report captures thoughts from the entire Stratecast analyst team about where the industries we cover are headed in the New Year. Stratecast analysts voice their views concerning the multiple dimensions of the technology sector tied to: big data and analytics, business services, cloud, the…

The Expanding Role of Identity and Access: How a Chief Vulnerability Doubles as a Weapon against Data Breaches

Enterprises and their Identity & Access Management (IAM) solutions providers, have begun to make system access and identity management a top priority. They have put online interactions on a path to a more secure future, which begins with an expanded and more balanced approach to IAM. This…

BeyondTrust: An Integrated Platform Approach to Privileged Access Management

Phishing, hacking, account takeover, and many other threats await security professionals every moment of every day. Privileged Access Management (PAM) assists in mitigating these threats. Used in conjunction with other management and assessment tools, PAM presents an even stronger defense and a more…

Protecting the Web API: Why an Overlooked Threat Vector is Gaining Visibility

Threat actors are continually attempting new and creative methods to subvert defenses and acquire valuable data, gain unauthorized access, or inflict damage. As a result, the cyber security industry is stuck in a reactive cycle. Threat actors develop an exploit; security vendors establish solutions…

Janrain: Laying a Secure Foundation for Identity Management and Customer Engagement

Whether consumers decided they wanted more personalized services, or online retailers and content companies convinced them that they did, the digital economy is now at a place where personalization is the assumed goal. To get there, enterprises need to know much more about their customers. In turn,…

Global CSP Monetization 2017 Edition Part 5: Wholesale Revenue Management (Interconnect & Settlement and Partner Management) Market Forecast and Market Share Analysis

The Stratecast Operations, Orchestration, Data Analytics & Monetization (ODAM) analyst team has completed its annual assessment of the communications service provider (CSP) monetization. This market is defined by Stratecast to include the key business management functions of: billing mediation,…

Cloudification and Digital Transformation: Peas in a Pod - It s a Pathway Systems, Processes, and Business Culture Change

Can a network operator be a provider of digital services and engage customers digitally the way many enterprises now run their business? The answer is a surprising and emphatic yes, if the right system updates and business process changes are made. This report explains why digital transformation is…

Global CSP Monetization 2017 Edition Part 4: Policy Management Market Forecast and Market Share Analysis

The Stratecast Operations, Orchestration, Data Analytics & Monetization (ODAM) analyst team has completed its annual assessment of the communications service provider (CSP) monetization. This market is defined by Stratecast to include the key business management functions of: billing mediation,…

Microservices: A Role Player in the Cloud-Native Architecture

While network architectures are top of mind in the current transformations of Communications Services Providers (CSPs), operations and monetization software is undergoing its own architectural transformation to a microservices architecture. Microservices will play an important role in how new…

Global CSP Monetization 2017 Edition Part 3: Rating & Charging and Other Core Billing Market Forecast and Market Share Analysis

The Stratecast Operations, Orchestration, Data Analytics & Monetization (ODAM analyst team has completed its annual assessment of the communications service provider (CSP) monetization market. This market is defined by Stratecast to include the key business management functions of: billing…

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From Growth, Innovation & Leadership Silicon Valley 2015

Getting an overview how other businesses structured their services. Which tools should work best for my service teams and how to get to a better customer engagement.

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A combination of highly relevant topics geared for business executives in leadership positions.

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Expertise Area

Meet the Team

Whitelock.jpgKarl Whitelock

Global Director Strategy
ODAM

McElligott80x80.jpgTim McElligott

Senior Consulting Analyst
ODAM

Morley.jpgTroy Morley

Strategy Analyst
ODAM

Customer_Engagement.jpgBilling and Revenue Management
Operations__Monetization.jpgProvisioning
iot_cloud_solutions-2.jpgNetwork Management

Case Studies

Technology Firm Seeking To Partner with Service Providers In Offering Managed Services

Challenge

One of the world's largest technology firms wanted to play a more significant role in providing managed solutions to enterprise (Fortune 1000) customers, in partnership with service providers. The goal was to work with Stratecast Partners to determine how to leverage service providers as partners in providing managed solutions to enterprises.

Consulting Approach

The Stratecast analyst team, comprised of analysts specializing in service provider business models and alliances/partnerships, worked with the client to help it identify the short list of service providers worth considering as partners on the managed services front. Stratecast analysts also worked with the client to identify the optimal type of model to follow in developing and managing such a partnership.

The Stratecast analyst team worked with the client to identify what types of managed solutions to focus on, including both communications services and applications components. Stratecast analysts based these recommendations on knowledge of the evolving networking/IT requirements of enterprises, along with knowledge of the service providers' key areas of focus.

Impact

The client selected the top three service providers with which to work on developing, marketing, and delivering managed solutions to enterprise customers. The client has now successfully forged relationships with these service providers and is working with them to jointly develop and market solutions targeting enterprise customers around the world.

OSS/BSS Solution Provider Targeting Global Service Providers


Challenge

Despite success in providing solutions to other industry verticals, a multi-billion dollar technology firm had achieved limited success with communications service providers (CSPs). Stratecast Partners was tasked with helping the client develop a more detailed view of the CSP market. The goal was to better position the company to map its solution capabilities to the key business and technology requirements of the CSPs it was targeting.

Consulting Approach

The Stratecast analyst team, comprised of analysts specializing in service provider business models and OSS/BSS systems and processes, worked with the client to help it accurately predict (1) which CSPs would emerge as leading players, and (2) what their top priorities would be with regard to network/service evolution and operations support systems/business support systems (OSS/BSS). The analyst team then helped the client define the key components it would need to include in its solution for CSPs.

The Stratecast analyst team worked with the client to craft messaging that conveyed the merits of the company's solution for CSPs. Stratecast helped the client identify the key aspects of the solution to highlight, and helped the client define which aspects of the CSP's business would be positively impacted.

Impact

The client began conveying this message and value proposition to CSPs around the world, and has established itself as a leading player in helping service providers optimize their networks, systems, and processes.

Next Steps

Let us help you grow your revenues through a better understanding of the operations and monetization space. Contact Karl Whitlock kwhitelock@stratecast.com