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odam_expertise.jpgMore than a half-century ago, CSP network and business management processes were manual (OAM&P). As CSPs have evolved over the years, so have the operations support systems (OSS) and business support systems (BSS) that address CSP business and network management needs. In recent years, the lines between OSS and BSS have become less clear, with much overlap. In addition, the roles in which OSS and BSS operate have expanded beyond traditional boundaries. As such, Stratecast now uses the term Operations, Orchestration, Data Analytics & Monetization (ODAM) to encompass both the traditional OSS and BSS functions and the new areas in which business and operations management must now work together, including virtualized networking and telecom data analysis.


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Global CSP Monetization 2017 Edition Part 4: Policy Management Market Forecast and Market Share Analysis

The Stratecast Operations, Orchestration, Data Analytics & Monetization (ODAM) analyst team has completed its annual assessment of the communications service provider (CSP) monetization. This market is defined by Stratecast to include the key business management functions of: billing mediation,…

Microservices: A Role Player in the Cloud-Native Architecture

While network architectures are top of mind in the current transformations of Communications Services Providers (CSPs), operations and monetization software is undergoing its own architectural transformation to a microservices architecture. Microservices will play an important role in how new…

Global CSP Monetization 2017 Edition Part 3: Rating & Charging and Other Core Billing Market Forecast and Market Share Analysis

The Stratecast Operations, Orchestration, Data Analytics & Monetization (ODAM analyst team has completed its annual assessment of the communications service provider (CSP) monetization market. This market is defined by Stratecast to include the key business management functions of: billing…

Gigya: Turning Unknown Users into Loyal Customers, Virtuously

This profile report examines Gigya s approach to helping enterprises build deep, trusted relationships with their customers. A key component of the Gigya strategy is to invite users to become part of the process upfront. By engaging the user upfront, and being more open about the data collection…

Digital Customer Centricity Depends on a Unified User Identity: Capping Installed Systems is the Surest Way to Deliver Digital Services

This report explains why transforming to a user-first business mindset is essential for CSPs to deliver an internet-like experience so essential in today s digital services marketplace. The report looks at why a CSP s customer management systems are grossly inadequate for meeting customer-centric…

Automation: Reservations Not Accepted - Why Incremental Change is the Best Route to the Closed Loop

While automation is a clear goal and has many inherent benefits such as cost savings and error-reduction, it is a goal in service of another higher goal: agility. The faster and smoother that networks can be configured and fixed, services can be created and delivered, and customer care can make…

Global CSP Monetization 2017 Edition Part 2: Billing Mediation Market Forecast and Market Share Analysis

The Stratecast Operations, Orchestration, Data Analytics & Monetization (ODAM) analyst team has completed its annual assessment of the communications service provider (CSP) monetization market. This market is defined by Stratecast to include the key business management functions of: billing…

Monetization: The Long Game for Network Operators

Existing (legacy) systems cannot address the operations, orchestration and monetization requirements that the above-listed transformational initiatives bring to bear. New systems are the ultimate answer, but addressing the legacy gap left by existing systems cannot come from a mandate to rip and…

Microservices: The Communication Industry s Next Little Big Thing

The ODAM sector is now forced to respond to a virtualization transformation idea it can hardly be called a plan that was basically sprung on them with no clear direction for simultaneously supporting the physical and virtual components of a hybrid network. The idea of winging it for operations and…

Global CSP Monetization 2017 Edition Part 1: End-to-End CSP Monetization Market Drivers, Forecast, Market Share, Delivery Model, and Requirements Analysis

If 2016--the base year for our 2017 CSP monetization solution supplier market share and forecast assessment--saw some change from the status quo, 2017 and beyond will provide a much larger redirection in the way CSP monetization and business management solutions are purchased and used. This report…

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Expertise Area

Meet the Team

Whitelock.jpgKarl Whitelock

Global Director Strategy
ODAM

McElligott80x80.jpgTim McElligott

Senior Consulting Analyst
ODAM

Morley.jpgTroy Morley

Strategy Analyst
ODAM

Customer_Engagement.jpgBilling and Revenue Management
Operations__Monetization.jpgProvisioning
iot_cloud_solutions-2.jpgNetwork Management

Case Studies

Technology Firm Seeking To Partner with Service Providers In Offering Managed Services

Challenge

One of the world's largest technology firms wanted to play a more significant role in providing managed solutions to enterprise (Fortune 1000) customers, in partnership with service providers. The goal was to work with Stratecast Partners to determine how to leverage service providers as partners in providing managed solutions to enterprises.

Consulting Approach

The Stratecast analyst team, comprised of analysts specializing in service provider business models and alliances/partnerships, worked with the client to help it identify the short list of service providers worth considering as partners on the managed services front. Stratecast analysts also worked with the client to identify the optimal type of model to follow in developing and managing such a partnership.

The Stratecast analyst team worked with the client to identify what types of managed solutions to focus on, including both communications services and applications components. Stratecast analysts based these recommendations on knowledge of the evolving networking/IT requirements of enterprises, along with knowledge of the service providers' key areas of focus.

Impact

The client selected the top three service providers with which to work on developing, marketing, and delivering managed solutions to enterprise customers. The client has now successfully forged relationships with these service providers and is working with them to jointly develop and market solutions targeting enterprise customers around the world.

OSS/BSS Solution Provider Targeting Global Service Providers


Challenge

Despite success in providing solutions to other industry verticals, a multi-billion dollar technology firm had achieved limited success with communications service providers (CSPs). Stratecast Partners was tasked with helping the client develop a more detailed view of the CSP market. The goal was to better position the company to map its solution capabilities to the key business and technology requirements of the CSPs it was targeting.

Consulting Approach

The Stratecast analyst team, comprised of analysts specializing in service provider business models and OSS/BSS systems and processes, worked with the client to help it accurately predict (1) which CSPs would emerge as leading players, and (2) what their top priorities would be with regard to network/service evolution and operations support systems/business support systems (OSS/BSS). The analyst team then helped the client define the key components it would need to include in its solution for CSPs.

The Stratecast analyst team worked with the client to craft messaging that conveyed the merits of the company's solution for CSPs. Stratecast helped the client identify the key aspects of the solution to highlight, and helped the client define which aspects of the CSP's business would be positively impacted.

Impact

The client began conveying this message and value proposition to CSPs around the world, and has established itself as a leading player in helping service providers optimize their networks, systems, and processes.

Next Steps

Let us help you grow your revenues through a better understanding of the operations and monetization space. Contact Karl Whitlock kwhitelock@stratecast.com