Operations & Monetization

Digital Transformation Home
Contact Us

odam_expertise.jpgMore than a half-century ago, CSP network and business management processes were manual (OAM&P). As CSPs have evolved over the years, so have the operations support systems (OSS) and business support systems (BSS) that address CSP business and network management needs. In recent years, the lines between OSS and BSS have become less clear, with much overlap. In addition, the roles in which OSS and BSS operate have expanded beyond traditional boundaries. As such, Stratecast now uses the term Operations, Orchestration, Data Analytics & Monetization (ODAM) to encompass both the traditional OSS and BSS functions and the new areas in which business and operations management must now work together, including virtualized networking and telecom data analysis.

frost_sullivan_research-6.jpgFrost & Sullivan was founded on the simple premise that research should enable decision-makers to use marketing information in more innovative and meaningful ways. With this objective in mind, the company developed a comprehensive range of research services and state-of-the-art analytical tools. Frost & Sullivan has continued to grow, adapt, and innovate to meet the challenges and opportunities of today's ever-changing business world.

Global ODAM '10 to Watch' in 2018: Digital Transformation Means New Tools for New Business

The 10 ODAM companies that Stratecast has chosen as its '10 to Watch' in 2018 are focused on meeting critical business challenges and improving technology enablement functions. These companies are included in our list because they deliver innovative solutions that help CSPs transform operations,…

Preparing for 5G: Assure Tomorrow s Capabilities Today

Each new technology such as Network Functions Virtualization (NFV), Centralized Radio Access Network (C-RAN) and the emerging fronthaul network risks creating more instances of telecom s most persistent hurdle: operational silos. One company focusing on the challenge of providing end-to-end…

SailPoint: Keeping Identities Secure & Manageable with Smarter Governance, Best Practices, and Analytics

When considering the need for identity and access management (IAM) solutions, security comes first to mind, as it should. However, when deciding when, how, and with whom to invest in any identity-based software solutions, and how to justify the investment to the accounting department, there is…

Monetizing the Omni-Channel, Omni-Play Customer Experience: The Right Tools Address Complexity and Create Positive Results

This report looks deeper into the omni-channel customer experience, and explains why the transition from CSP to digital service provider (DSP) involves enhancing systems, modifying workflows, and redefining work center responsibilities. The report identifies how support of the omni-channel mindset…

Global CSP Financial Assurance 2017 Edition: Market Forecast, Market Share Analysis, and Supplier Assessment

This report assesses the 45 global suppliers Stratecast identified as offering Financial Assurance solutions to the global CSP market. The report discusses the importance of each part of the Financial Assurance domain. The directions these three pieces of the overall Financial Assurance market are…

Stratecast Predictions 2018: The Year Ahead - Digital Transformation is Affecting Everything

This report captures thoughts from the entire Stratecast analyst team about where the industries we cover are headed in the New Year. Stratecast analysts voice their views concerning the multiple dimensions of the technology sector tied to: big data and analytics, business services, cloud, the…

The Expanding Role of Identity and Access: How a Chief Vulnerability Doubles as a Weapon against Data Breaches

Enterprises and their Identity & Access Management (IAM) solutions providers, have begun to make system access and identity management a top priority. They have put online interactions on a path to a more secure future, which begins with an expanded and more balanced approach to IAM. This…

BeyondTrust: An Integrated Platform Approach to Privileged Access Management

Phishing, hacking, account takeover, and many other threats await security professionals every moment of every day. Privileged Access Management (PAM) assists in mitigating these threats. Used in conjunction with other management and assessment tools, PAM presents an even stronger defense and a more…

Protecting the Web API: Why an Overlooked Threat Vector is Gaining Visibility

Threat actors are continually attempting new and creative methods to subvert defenses and acquire valuable data, gain unauthorized access, or inflict damage. As a result, the cyber security industry is stuck in a reactive cycle. Threat actors develop an exploit; security vendors establish solutions…

Janrain: Laying a Secure Foundation for Identity Management and Customer Engagement

Whether consumers decided they wanted more personalized services, or online retailers and content companies convinced them that they did, the digital economy is now at a place where personalization is the assumed goal. To get there, enterprises need to know much more about their customers. In turn,…

growth_consulting_frost_sullivan-7.pngWith our Growth Consulting services, we support critical business decisions by leveraging objective, third-party market research and strategic analysis. We deliver a crisp, clear, and targeted message tailored to your defined audience, educating your customer base and accelerating your sales cycle with objective third-party validation.

Any questions? Please email us and we'll respond within 48 hours | P: 360.416.4982 | F: 775.310.7419

big_data-7.jpgFrost & Sullivan can deliver a bespoke workshop to your organisation to highlight the emerging Connected Consumer trends, and identify the impact to your organization. This is flexible around your needs, where we can attend your strategy day or workshop as an external expert keynote speaker, through to full facilitation of a workshop to ensure your delegates are fully engaged with opportunities and their relevance to their department. Full written follow-up insights and actionable strategies are provided thereafter. We have delivered such workshops for leading providers across the value chain (list available on request).

From Growth, Innovation & Leadership Silicon Valley 2015

Getting an overview how other businesses structured their services. Which tools should work best for my service teams and how to get to a better customer engagement.

Jens Voigt, Director, PPRO Financial

GIL offered real ideas and experiences to the core words of innovation and leadership. GIL was also able to deliver a return on the investment of time far above any other event you will attend in your career.

Mark Baker, CIO, JAS

A combination of highly relevant topics geared for business executives in leadership positions.

Stephan Tallent, Director, Fortinet, Inc.

Expertise Area

Meet the Team

Whitelock.jpgKarl Whitelock

Global Director Strategy

McElligott80x80.jpgTim McElligott

Senior Consulting Analyst

Morley.jpgTroy Morley

Strategy Analyst

Customer_Engagement.jpgBilling and Revenue Management
iot_cloud_solutions-2.jpgNetwork Management

Case Studies

Technology Firm Seeking To Partner with Service Providers In Offering Managed Services


One of the world's largest technology firms wanted to play a more significant role in providing managed solutions to enterprise (Fortune 1000) customers, in partnership with service providers. The goal was to work with Stratecast Partners to determine how to leverage service providers as partners in providing managed solutions to enterprises.

Consulting Approach

The Stratecast analyst team, comprised of analysts specializing in service provider business models and alliances/partnerships, worked with the client to help it identify the short list of service providers worth considering as partners on the managed services front. Stratecast analysts also worked with the client to identify the optimal type of model to follow in developing and managing such a partnership.

The Stratecast analyst team worked with the client to identify what types of managed solutions to focus on, including both communications services and applications components. Stratecast analysts based these recommendations on knowledge of the evolving networking/IT requirements of enterprises, along with knowledge of the service providers' key areas of focus.


The client selected the top three service providers with which to work on developing, marketing, and delivering managed solutions to enterprise customers. The client has now successfully forged relationships with these service providers and is working with them to jointly develop and market solutions targeting enterprise customers around the world.

OSS/BSS Solution Provider Targeting Global Service Providers


Despite success in providing solutions to other industry verticals, a multi-billion dollar technology firm had achieved limited success with communications service providers (CSPs). Stratecast Partners was tasked with helping the client develop a more detailed view of the CSP market. The goal was to better position the company to map its solution capabilities to the key business and technology requirements of the CSPs it was targeting.

Consulting Approach

The Stratecast analyst team, comprised of analysts specializing in service provider business models and OSS/BSS systems and processes, worked with the client to help it accurately predict (1) which CSPs would emerge as leading players, and (2) what their top priorities would be with regard to network/service evolution and operations support systems/business support systems (OSS/BSS). The analyst team then helped the client define the key components it would need to include in its solution for CSPs.

The Stratecast analyst team worked with the client to craft messaging that conveyed the merits of the company's solution for CSPs. Stratecast helped the client identify the key aspects of the solution to highlight, and helped the client define which aspects of the CSP's business would be positively impacted.


The client began conveying this message and value proposition to CSPs around the world, and has established itself as a leading player in helping service providers optimize their networks, systems, and processes.

Next Steps

Let us help you grow your revenues through a better understanding of the operations and monetization space. Contact Karl Whitlock