Menu

Connected Workplace

Digital Transformation Home
Contact Us

overview.jpgThe enterprise communications and collaboration market is in the midst of an era of unprecedented change. Traditional solutions, vendors, and their ecosystems are being completely disrupted by rapidly evolving technologies, cloud delivery models, digital-enabled business models, and changing enterprise and user preferences. By 2020, we will see a completely transformed landscape of solutions, providers, and delivery and business models in this industry.

The industry disruption and transformation will present numerous opportunities, as well as challenges for technology vendors, service providers, and enterprise customers. Understanding every major aspect of this changing landscape, the impact on your business, and developing a strong and timely market response will be key to continued success and growth in this market.



expertise.jpgWhy Frost?

With over 20 analysts and consultants worldwide covering every aspect of the unified communications and collaboration (UCC) industry-infrastructure, endpoints, applications, services, convergence, delivery and business models, and enterprise and user preferences-Frost & Sullivan's Connected Work team is uniquely positioned to be your growth strategy advisor and implementation partner.



frost_sullivan_research-2.jpgFrost & Sullivan's Connected Work Growth Partnership Service is a unique and immersive program for Unified Communications and Collaboration vendor and enterprise organizations to successfully navigate this rapidly transforming industry. Rooted in a solid foundation of market intelligence research, our expert analysts and consultants provide a continuous flow of actionable opportunities, strategies, and tactics on Unified Communications and Collaboration solution areas, and advisory services through virtual and in-person interactions.

Our Growth Partnership Service research, advisory and interactive perspectives cover:

  • Technologies and market sector analysis
  • Competitive analysis
  • Geographic research
  • Marketing, sales, and partnerships
  • Buyer needs and implementation best practices

Our Unified Communications and Collaboration client base includes hundreds of vendor, service provider, enterprise, and SMB organizations across all major industry verticals and geographies. Our expertise and long- standing relationships in this industry make us an invaluable growth partner for our clients.

Our Connected Work research program covers a broad range of communications and collaboration solutions, including:

  • Enterprise communications infrastructure, platforms, and endpoints
  • Conferencing (audio, web, video conferencing) platforms, services, and endpoints
  • Enterprise mobility, impact of consumerization and bring-your-own technology (BYOT)
  • Enterprise email, IM/presence, productivity applications
  • Social collaboration platforms
  • Content collaboration platforms
  • Team collaboration applications
  • Virtual events
  • Hosted/cloud services, managed services, private cloud services
  • VAR and channel perspectives
  • Digital business models and capabilities for marketing, sales, and support

For more information, please select a service below:

Unified Communications
IT Services & Applications
Growth Opportunities in the Global Professional Headset Market, Forecast to 2023

The professional headset market will continue to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity.The largest opportunity lies within professional headsets that offer PC USB connectivity and…

South Africa ICT Enterprise Spend in Healthcare, Forecast to 2019

The focus of this research is to understand the key areas of IT spend within the healthcare sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa s Macro- environment and its impact…

North American Hosted IP Telephony and UCaaS Market, Forecast to 2023

Forward-thinking businesses increasingly evaluate advanced communications and collaboration solutions as part of their digital transformation initiatives. However, other priorities such as security, network reliability, cloud migration and Internet of Things (IoT) often supersede communications…

ICT Enterprise Spend in Mining, South Africa, Forecast to 2019

The focus of this research is to understand the key areas of IT spend within the mining sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa s Macro- environment and its impact on…

Competitive Assessment of Cisco Hosted Collaboration Solutions (HCS) Partners

Cisco Hosted Collaboration Solution (HCS) is a voice-based Unified Communication platform, which enables service providers to offer a wide range of UC and collaboration functionalities to their customers in a subscription-based, as-a-service offer. Cisco HCS entered into a fast-moving stage for…

Global Enterprise Communication Platforms and Endpoints Market, Forecast to 2023

This strategic analysis is part of Frost & Sullivan s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market…

Analytics Ensure UC Performance, Adoption and ROI

As organizations strive to further reduce costs and increase productivity, they are seeking to expand their UC deployments to more sites, more users and are implementing additional applications to their workforce. In efforts to encourage more holistic end-to-end deployments, leading UC solution…

Global Audio Conferencing Endpoints Market, Forecast to 2021

Tight IT budgets, coupled with challenging economic environments in different world regions, deter demand for audio conferencing endpoints. In 2016, the global tabletop audio conferencing endpoints market declined by 1.6 percent in terms of revenue owing to the decrease in TDM and VoIP connectivity…

EMEA Conferencing Services Market, Forecast to 2021

This market analysis research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in EMEA. The conferencing segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing…

Asia-Pacific Enterprise Telephony Market CY2016 Tracker, Forecast to 2021

This Asia-Pacific enterprise telephony market tracker analyzes the trends, go-to-market strategies, and important customer successes. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX), and Internet Protocol (IP) PBX. This…

growth_consulting_frost_sullivan-2.pngToday, it is absolutely true that one size does not fit all. Today's solutions, while advancing rapidly, present a new set of opportunities for organizations to implement Unified Communications and Collaboration with more flexibility, less risk, and more control and clear ROI. Software and services-based solutions, and developers' widespread use of industry standards enable the tailoring of unique solutions for each organization's unique requirements for more value and faster ROI. Unified Communications and Collaboration software and infrastructure can and should be integrated with business software and infrastructure to streamline and automate business processes. Unified Communications and Collaboration applications should be matched to user roles, functions, preferences, and locations. Analytics should be applied to business processes in order to accurately measure Unified Communications and Collaboration impact on work streams and key performance indicators (KPIs). Frost & Sullivan's Connected Work team is well positioned to guide businesses through their transformation journey and assist them in selecting the right solutions and providers for their specific needs.

The transformation taking place in the business market presents tremendous challenges to communications vendors, providers and resellers to reinvent and reposition themselves for future success. Frost & Sullivan analysts help market participants identify growth opportunities and develop sustainable business strategies. Close understanding of end-user needs and extensive competitive intelligence inform our consulting engagements and enable the Connected Work team to arm client with custom-tailored market data, analysis and insights to help them thrive and flourish in the dynamic and constantly evolving UCC market.

Key areas where Frost & Sullivan can provide value include the following:

  • New Product and Services Solutions: We can support your organization in developing or deploying new Unified Communications and Collaboration products and services that deliver greater customer value.
  • Business Model Transformation: We can support you in transforming your business to address the challenges and opportunities of the industry's shift to the cloud.
  • Customer Analysis: We can help identify specific customer needs and pain points through detailed surveys and data analyses.
  • Branding and Positioning: Frost & Sullivan can support your organization through an integrated marketing platform to more effectively launch and promote new products, services or business models.
  • Statistical Analysis and Forecasting: We can assess growth opportunities and market potential in new/specific customer segments, geographies and product/service areas.

Any question? Please email us and we'll respond within 48 hours epopova@frost.com

big_data-1.jpgFrost & Sullivan can deliver a bespoke workshop to your organization to highlight emerging Unified Communications and Collaboration and Connected Work trends, and identify their impact on your company's growth opportunities and business strategies. This highly interactive engagement is designed to fit your specific needs and circumstances; where we can attend your strategy day or workshop as an external expert keynote speaker; we can also fully manage and facilitate a workshop to ensure your delegates gain maximum benefits from our strategic analysis and walk away with actionable insights. Full written follow-up reports and strategic recommendations are provided thereafter.

The Frost & Sullivan team has consistently been responsive and helpful to Yorktel, whether from the account side or analyst side.  Not only are research documents valuable, but they  proactively provide insights to us that are specific to Yorktel’s roadmap and opportunities.  It’s a two-way conversation as industry trends and perspectives are shared.  We look forward to a long relationship with F&S.

Samantha Osowski, SVP Marketing, Yorktel

Given Frost & Sullivan’s unrivalled position as an authority on the carsharing market, Citeecar commissioned them to undertake a detailed white paper to support our launch positioning in Europe. With an aggressive and rapid growth plan we wanted to leverage Frost & Sullivan’s knowledge and insight on the market particularly in terms of the mega trends underpinning its growth. We also wanted them to evaluate and test the robustness of our model identifying the challenges we might face and the measures taken to mitigate them. The result is a comprehensive view of the market and the opportunity it presents for the Citeecar model.

Bill Jones, Citeecar CEO & co-founder

We invited Frost & Sullivan to support an internal workshop with the purpose to identify "New Mobility" opportunities that could contribute to our business growth by 2025. F&S opened the workshop by reviewing the Megatrends that would impact the world in general and our industry in particular in the next decade. By using an analytical model, they helped us to cluster and prioritize the results of our brainstorming sessions. Their engaged facilitation created the right innovative atmosphere and helped us to achieve tangible results.

VP Product Planning, Toyota Motor Europe


Expertise Areas

Connected_Home65x65.jpgEnterprise routers and switches
Mobile_Insfrastructure.jpgVoIP over WLAN devices
Connected_Workplace.jpgEnterprise peer-to-peer technologies and solutions
Mobile__Wireless.jpgEnterprise peer-to-peer technologies and solutions
Unified_Communications.jpgEnterprise voice and unified messaging platforms
Consumer_Services.jpgSpeech technologies and solutions
Mobile_devices.jpgEnterprise IP telephony endpoints
 
 

Next Steps

Let us help you grow your revenues through a better understanding of the connected workplace space. Contact Alpa Shah ashah@frost.com

Meet the Team

North America

popova.jpgElka Popova

Research Director

jain.jpgRoopam Jain

Industry Director

arnold.jpgRobert Arnold

Principal Analyst, Program Manager

turek.jpgMelanie Turek

Vice President

brandenburg.jpgMichael Brandenburg

Industry Analyst

saayed.jpgAlaa Saayed

Principal Analyst

shah.jpgAlpa Shah

Global Vice President

Latin America

gonzalez.jpgJuan Gonzalez

Research Director

munhoz.jpgMaiara Munhoz

Industry Analyst

menutti.jpgSebastian Menutti

Industry Analyst

Europe

michael.jpgAlexander Michael

Director of Consulting

simoncelli.jpgMark Simoncelli

Global Director of Growth Implementation

Asia

baidya.jpgKrishna Baidya

Associate Director

yu.jpgJessie Yu

Research Manager

lu.jpgShuishan Lu

Industry Analyst

william.jpgAudrey William

Research Director

soni.jpgShailendra Soni

Industry Manager

srinivasan.jpgVaishno Devi Srinivasan

Industry Analyst