Innovations on the consumer side continue to inspire a newer generation of headset models in the office space, finds Frost & Sullivan

Santa Clara, Calif. – October 3, 2019 – As headset vendors continuously launch products, the market is expected to grow at a compound annual growth rate (CAGR) of 9.8% from 2018 to 2025, driving the $1.38 billion market toward $2.66 billion. PC USB and Unified Communications and Collaborations (UCC) headsets continue to grow rapidly, especially cordless Bluetooth stereo UCC headsets, which grew by 79.2% in 2018. Innovations in the consumer market in the areas of wearables, hearables, Internet of Things (IoT), artificial intelligence (AI), and augmented hearing are inspiring a new generation of professional headset models.

“Professional headset vendors have been rolling out headsets with numerous product improvements, including advanced active noise cancellation, improved connectivity, innovative form factors, and an expanding array of built-in capabilities,” said Alaa Saayed, ICT Director. “Furthermore, innovation also came from the software-as-a-service front, with vendors continuing to enhance their endpoints management and analytics services to boost their endpoints value proposition.”

Frost & Sullivan’s recent analysis, Growth Opportunities in the Global Professional Headset Market, Forecast to 2025, studies the markets for corded and cordless headsets. The products covered are employed with enterprise endpoints integrated with the rest of the enterprise communications infrastructure, such as premises-based call-control systems and/or hosted/cloud-based call-control systems. The regions examined include North America; Europe, Middle East and Africa (EMEA); Asia-Pacific (APAC); and Latin America.

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“The professional headset market is becoming considerably competitive with multiple vendors expanding their product line to offer a broad portfolio of solutions. In order to capture higher customer mindshare, they are competing on technologies, pricing, and product support,” noted Saayed. “While the Americas experienced tepid sales in 2018, EMEA and APAC grew at 23.0% and 12.6%, respectively.”

To make the most of the growth opportunities, vendors should continuously look to enhance their value proposition by:

  • Partnering with leading cloud meeting service providers such as Cisco, Microsoft, Zoom, and BlueJeans, among others. Exploring and introducing new innovative form factors such as true wireless earbuds with rich sensor technologies for professional usage.
  • Enhancing their professional headset features and capabilities with artificial intelligence, augmented hearing, multi-connectivity, and advanced noise reduction technologies.
  • Continuing to expand their software-as-a-service offering for endpoint management, analytics, and monitoring.

Growth Opportunities in the Global Professional Headset Market, Forecast to 2025 is part of Frost & Sullivan’s global Connected Workplace Growth Partnership Service program.

About Frost & Sullivan

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Growth Opportunities in the Global Professional Headset Market, Forecast to 2025



Mariana Fernandez

Corporate Communications

P: +1 (210) 348.1012



About Mariana Fernandez

Mariana FernandezMariana Fernandez serves as the Senior Corporate Communications Executive with +10 years of expertise. She covers key industries such as Healthcare, ICT, Automotive, Finance, and Aerospace, Defense and Security.

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