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Frost & Sullivan Acknowledges the Distinctive Customer-focused Attributes of Credence ID’s Mobile Biometric Product Suite

July 07, 2015 at 9:00 AM

Frost & Sullivan Acknowledges the Distinctive Customer-focused Attributes of Credence ID’s Mobile Biometric Product Suite

Through CredenceOne™ and Trident®, Credence ID caters to civil ID solutions globally

MOUNTAIN VIEW, Calif. — July 7, 2015 — Based on its recent analysis of the mobile biometrics market, Frost & Sullivan recognizes Credence ID, LLC with the 2015 Asia-Pacific Frost & Sullivan Entrepreneurial Company of the Year Award. Credence ID has developed a low-cost, high-performance product suite to aid in its mission of offering enrollment and identification solutions to the under-documented and under-recognized populations globally. As Credence ID was formed by experts from the mobile biometrics market, it has been able to address industry challenges and provide partners with the ability to provide complete customizations at a level that was heretofore unavailable.

Credence ID’s product suite comprises mobile devices with a smaller footprint, lighter weight, and improved ease of use. One of Credence ID’s more recent introductions is the Trident®, which is a handheld tri-biometric (fingerprint, face, and iris) solution; similarly, its CredenceOne™ mobile device employs three sensors (smart card reader, face, and fingerprint). Their devices are 3G, GPS and Wi-Fi enabled, and can link to the Credence Cloud for downloading and upgrading of the SDK, OS and applications

Both CredenceOne and Trident are identity platforms that interface with software applications developed by partners, such as solutions for voting, pension/welfare distribution, banking, insurance and healthcare. Importantly, their products are technology agnostic and have been successfully deployed in ID programs in South East Asia and other regions around the world.

“However, as national ID programs are unique and predominantly utilized in emerging economies, the high emphasis on cost makes it difficult to conceptualize an idea and translate it into a product,” said Frost & Sullivan Industry Analyst Ram Ravi. “Credence ID has successfully navigated this challenge and leveraged its skills as a platform provider to cater to system integrators and value-added resellers. In addition to being user friendly, the platform features robust software that includes source code to execute basic biometric activities.”

Going beyond an outstanding product suite, Credence ID delivers a superior customer experience, including direct partner interaction with its senior engineering team and an outstanding portal to access support. The Credence ID engineering and support teams have been directly involved in  major biometric projects, including  mobile programs for  U.S. federal, state, and local governments, AADHAAR (UID) of India, The Kingdom of Saudi Arabia,  Indonesia, Pakistan, Nigeria, Columbia, and Panama.

In line with its customer-focused policies, Credence ID has a dedicated team to monitor feedback and identify, brainstorm, and determine feasibility before rolling out its solutions. The company also enhances customer service by making its extensive knowledge base available where customers can interact with industry experts.

“The company prides itself on offering high value, which is evident from the usability of its products,” observed Ravi. “Furthermore, by designing products that work on the Android platform, Credence ID presents customers with the flexibility to develop their own applications. These applications do not have to retain Credence ID’s branding and can bear the customer’s brand.”

Customer acquisition at Credence ID follows a three-step process. Initially, customers register for the early adoption program wherein they are provided with the basic kit that includes the devices, software, training, and access to the Credence Cloud and engineering team. Secondly, Credence ID works with the clients to develop applications and perform demonstrations. Lastly, these demonstrations convert to pilots and RFPs, which, in turn, lead to large deployments.

Overall, through its innovative product suite and an efficient professional team, Credence ID has delivered a complete experience to its customers, making it a worthy recipient of the 2015 Asia-Pacific Frost & Sullivan Entrepreneurial Company of the Year Award.

Each year, Frost & Sullivan presents this award to the small company that demonstrates superior entrepreneurial ability in its industry during the research period. This award signifies the company's identification of a unique and revolutionary product solution with considerable market potential. It certifies the company's marketing strategy as sound and poised for success.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About Credence ID

Credence ID, formed by experts from the mobile biometrics space, developed solutions that address industry challenges. The product suite includes features such as lower costs, better performance, ergonomics, and complete customization. Credence ID’s product suite offers mobile devices that are less bulky, lighter weight, and available at minimal costs. Additionally, these user-friendly products are easy to use and develop. Credence ID is a platform provider with products expected to cater to many applications.

About Frost & Sullivan

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Contact:

Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: mireya.espinoza@frost.com

 

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