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SANTA CLARA, Calif. — December 13, 2017 — Phil Horn, Senior Vice President, Sales and Service, Sacramento Kings, will lead a key session, Collaborating with Customer Service to Capture Voice of the Customer and Drive Retention and Revenue, at the STAR Sales Team Alpine Retreat: A Frost & Sullivan Executive MindXchange. The event will take place on February 7-9, 2018 at the Hyatt Regency Lake Tahoe Resort in Lake Tahoe, Nevada.

To register for the Sales Team Alpine Retreat: A Frost & Sullivan Executive MindXchange, or to view the event agenda and other information, please visit: www.frost.com/star

For more information, please email events.us@frost.com

Horn’s session will examine how sales often set service up to fail, and why a data-driven and experiential sales strategy will lead to a more successful retention process. His session will showcase best practices for proactive collaboration with service and strategy teams. He will show participants how to utilize customer feedback to disarm buyers during the sales process, leading to more manageable expectations and maximum revenue.

Key take-aways will include insights into how to use existing customer feedback to enhance the sales process and shorten the sales cycle, as well as using predictive customer insights to shift retention efforts from reactive to proactive WOW moments!

Michael O. “Coop” Cooper, an internationally recognized executive coach who specializes in working with executive teams to develop leadership skills and strategies, will present a coaching session, Embracing Change: The Three Critical Dimensions You’re Not (But Should Be) Thinking About. He will explore the many ways humans naturally resist change and examine how organizational change efforts are often met with problems and resistance. As Coop states, to address this, leaders must understand the three critical, but rarely discussed, dimensions to change. He will provide best practices for addressing these three critical dimensions of change.

The Sales Team Alpine Retreat will consist of four distinct zones:

Zone 1: Sales Leadership;

Zone 2: Sales Management;

Zone 3: Sales Operations;

Zone 4 President’s Club: Best Practices for High-Performance Account Executives.

Participants can customize their own agenda from the above zones.

About Frost & Sullivan   

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion

Contact:

Francesca Valente

Corporate Communications – Americas

P: +54 11 4777 5300

F: +54 11 4777 5300

E: francesca.valente@frost.com

http://www.frost.com

About Frost & Sullivan

Frost & SullivanFor over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

About Frost & Sullivan

Frost & Sullivan

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

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