Expanding on the success of our popular Growth Opportunity Briefings and Executive MindXchanges, Frost & Sullivan’s Webinars deliver cutting-edge business strategies and solutions to its executive clients through interactive forums on the Internet.
By combining the immediacy of the Web with the impact of streaming audio and video, Frost & Sullivan’s Webinars are one-hour, topic-specific seminars packed with the information and insights needed to address real-world business needs.
These 60-minute complimentary Webinars are delivered to your very own computer.
Frost & Sullivan, alongside our principal analysts, identifies and collaborates with individuals that we have identified as pioneers and experts within their respective fields to produce and deliver critical and time-sensitive industry trends, benchmarks, and developments needed in order to effectively grow your business and maintain your competitive advantage.
NOTE: Times listed are Eastern Standard time.
Aerospace & Defense
Automotive & Transportation
Emerging Market Innovation
Energy & Power
Industrial Automation & Process Control
Information & Communications Technologies
Oil & Petrochemicals
Product Development & Innovation
Sales & Marketing
Visionary Innovation Group
(Tuesday) 2:00 PM
The outbreak of COVID-19 has Contact Centers across all vertical markets dealing with increased call volumes, absenteeism and a host of other declining Key Performance Indicators (KPIs). The playbook to
The outbreak of COVID-19 has Contact Centers across all vertical markets dealing with increased call volumes, absenteeism and a host of other declining Key Performance Indicators (KPIs). The playbook to respond to something of this magnitude does not exist and many companies are struggling to find a clear path forward.
With both customers and employees transitioning to quarantined environments, at-home technology, collaboration, and remote customer experiences are the new forced reality. The Contact Center is the natural primary virtual Customer Service environment. Public demand for additional services and support has increased and no longer follows any traditional staffing forecast models. Finally, remote employees have lost the advantage of personal contact and collaboration that they are accustomed to with their managers, support teams and colleagues in other locations.
The question we are all facing is: What now?
Register for this webinar to discuss:
- Business impacts as you move from on-premise to the cloud
- Ways to address the challenges remote agents are facing
- Bandwidth implications for on-Premise Contact Centers
- Visibility and Collaboration within a remote team
- Creative Solutions to these and other potential impacts and challenges
Listen in on the experiences of others, participate in a live Q&A, and walk away with an actionable strategy to re-establish your optimal level of Customer Experience (CX).
(Tuesday) 2:00 PM - 3:00 PM EST
Webinar Agenda How critical is your data to your business? How will your business be impacted if you don’t have access to your data where and when you need it? Imagine
How critical is your data to your business? How will your business be impacted if you don’t have access to your data where and when you need it? Imagine the revenue impact if you lost an hour, a day, a week, or all of your data!
Data is the life-blood of all businesses today. “No data” translates to “no business”. Since data is vital, companies need to adopt a data-centric strategy for managing and protecting their data. Adopting a data-centric strategy enables companies’ data to be in the right place, with the right performance, and the right protection, furthermore it also enables companies to realize the full value of their data throughout the entire lifecycle of the data.
Have you unknowingly adopted an infrastructure-centric strategy instead of a data-centric strategy? Is your data available anywhere, anytime? Are you utilizing the full value of your data through data-analytics?
- The benefits of a data-centric architecture
- Strategies for cost effective access to your data throughout its data protection life-cycle
- Strategies to right-size the performance and protection of your data
- Strategies to improve the business value of your data
- Strategies to improve mobility of your data
Listen in on the experiences of some CIO’s who are thought leaders in this new data-centric approach to managing and protecting data, participate in a live Q&A, and walk away with actionable strategies for improving your organization.
Brian Cotton is a Frost & Sullivan Partner and the Global Practice Leader for the Information and Communications Technologies practice, a multi-million dollar business that spans the globe. He leads a team of analysts, futurists and economists to help develop strategies for organizations, universities and the investment community to help identify opportunities, capitalize on innovation and accelerate growth.
For the past 30 years, Cotton has been recognized as a leading expert and trusted advisor to C-Level executives for his ability to provide expert perspective on the future of IT-enabled industries and to guide clients through the complexity of digital transformation.
Cotton has domain expertise concentrated on Smart Cities, with focus areas in Intelligent Transportation, Smart Government and Public Safety. He has armed numerous executive teams with actionable intelligence to bridge the digital divide and help manage and execute growth strategies designed to drive profitability.
“The challenge for CIOs is to create a seamless integration of digital and traditional worlds, so that IT isn’t holding the business back, but rather, is helping to accelerate the pace of change.”
– James Miller
James Miller, chief technology officer and vice president for Cloud and Platform Services at DXC Technology (NYSE:DXC), is responsible for building key client relationships, advising senior leadership on technology trends and initiatives, and providing oversight and thought leadership to grow DXC and client business.
Previously, Miller was a Fellow and industry chief technologist for manufacturing, automotive, aerospace and defense, and strategic accounts at HPE. He was responsible for developing innovative solutions that were transformative for the client and for the industry.
- Transform to a modern enterprise with hybrid IT
- Hybrid IT tactics and techniques
- How virtualization helps manufacturing companies get into new markets faster
- Enabling the enterprise through hybrid cloud: Transforming to a digital enterprise
- Expert advice: Enabling the digital enterprise
- Three distinguishing characteristics of modern on-premises cloud platforms
Featured Industry Speakers:
Partner and Senior Vice President, Information and Communications Technologies Practice
Frost & Sullivan
Chief Technology Officer and Vice President for Cloud and Platform Services
VP, Information Technology
Director of IT
Head of Core & Cloud, CTO
Head of IT Program & Project Management
In Cooperation with:
(Tuesday) 2:00 PM - 3:00 PM
Webinar Agenda Realizing that they must digitize to rapidly innovate, bring services to market faster, and build stronger, trusted customer relationships, companies are transforming their communication infrastructure, services and tools as
Realizing that they must digitize to rapidly innovate, bring services to market faster, and build stronger, trusted customer relationships, companies are transforming their communication infrastructure, services and tools as key components of digital transformation.
Effective communication transformations consider these factors:
- Traditional workspaces are evolving into highly distributed work with the rise of remote and mobile employees
- The need to collaborate in the anytime, virtually anywhere work environment is more important than ever
- Integrated communications services create efficiencies for both IT staff and end-users, as well as lower overall costs compared to legacy services.
- Enterprises need high-touch consultative engagements to make the best strategic solution choices
- Enterprises need to integrate services and shift to cost-effective platform solutions
- Small and midsize companies need to learn, consider and purchase services in a simplified, digital, increasingly self-serve manner
Join theand listen to thought leaders discuss how midsize to large enterprises can ease the journey to integrated, platform-based unified communications experiences with a higher confidence of return on investment
Learn from the experiences of others, participate in a live Q&A, and walk away with actionable strategies for your own organization.
Featured Industry Speakers:
Industry Analyst – Connected Work
Frost & Sullivan
In Cooperation with:
Michael Brandenburg is an industry analyst and member of the Connected Work research team at Frost & Sullivan, a global market research and consulting company. Michael leverages both ten years of market research and competitive analysis experience with a 15 year track record as an IT practitioner to identify emerging market trends, competitive threats and growth opportunities across the enterprise communications market. Michael is lead analyst for communications platforms as a service (CPaaS), session initiation protocol (SIP) trunking, and on-premises UC platforms and infrastructure, as well as supports the team’s research in unified communications (UC) systems and endpoints, UC as a service (UCaaS).