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Executive Summaries

eBroadcast Executive Summaries present industry insights and best practices discussed by the presenters, as a complement or stand-alone supplement to the live eBroadcast presentation. All live eBroadcasts are made available OnDemand for future viewing at your leisure.

Improve Your Collaborative Workflows and Business Outcomes

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Cracking the Code: The Secret Sauce in Delivering Omnichannel

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Next-Gen Omni-channel in the Digital Age: Optimizing the Customer Experience with Every Engagement

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Voice of the Customer: A New Era for Capturing Better Customer Insights

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Delivering a Superior Omnichannel Experience

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Don’t let Desktop Hold You Back— Applying Google Apps to Your Workplace is Easier than it Sounds(2015)

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Smart, Connected Products Gain the Competitive Advantage(2015)

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How to Anticipate Customer Needs, Meet Them Where They Are, and Deliver Personalized Experiences(2015)

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The Power of Retention: Maximizing Value in Centers of Excellence (2015)

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Deliver Strong Customer Interactions from the Cloud – Anytime, Anywhere (2015)

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Smarter Cities, Safer Citizens: Planning Strategies for Public Events (2015)

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Outmaneuver the Competition with Your Content Strategy (2015)

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Optimizing Your Unique Multi-Touch Customer Support Strategy (2015)

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Beyond the Horizon: A Look at How Technology is Changing the Events Industry (2015)

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Marketing's New Paradigm: Show Us the Money! (2015)

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Analytics: The Key to Unlocking the Intelligence in Data (2015)

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Realizing the Full Potential of Mobility, With VPNs (2015)

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Customer Service Excellence: 10 Strategies in 20 Minutes (2015)

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Journey to SaaS: How You Can Grow Your Software Business by Moving to the Cloud (2015)

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Using Cloud Communications for a Competitive Advantage: How a Flexible Delivery Model Can Boost Productivity and Customer Service (2015)

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From Premise to Cloud: Adopting Hosted Unified Communications to Converge, Collaborate, and Compete A Case Study in Customer Contact Transformation (2015)

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Navigating the Enterprise Mobility Maze to a BYOD Strategy (2015)

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A Case Study in Customer Contact Transformation (2015)

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The Rising Cost of Customer Service: Cloud Strategies for Lower TCO, Higher Reliability, and a Competitive Edge (2015)

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A Road Map to Continued Revenue Growth: Enhancing Online Customer Experiences Through CEM (2015)

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Driving Relevant Business Insights From Social Media (2015)

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Realities for Transforming Your Enterprise Into a Private Cloud (2015)

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Don't Fear Big Data. Understand It. Manage It. Put It to Work for YOU (2015)

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A Road Map to Continued Revenue Growth: Enhancing Online Customer Experiences Through CEM (2015)

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Co-Innovation Supports "Big Wins"– An HP-Shell Case Study (2015)

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The Hand-Held Tablet:The Doctor of the Future? (2015)

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Steps Towards a Low Carbon Future (2015)

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The vital role of ICT in ensuring a smart city at your fingertips (2015)

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Trusted Brands Win Markets: Here's Why and How Those Brands Pull It Off (2015)

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Convergence's Triple Threat: Network, Access, and Applications (2015)

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Using Effort Analytics to Improve the Agent and Customer Experience (2015)

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Dynamic Customer Needs: Winning Strategies for Next-Gen Care (2015)

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21st Century Technology and Business Trends for the Future (2015)

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The 7 Highly Effective Secrets to Building a Successful Marketing Strategy (2015)

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Can Your Center Keep Up With the Changes? Manage the Avalanche of Complexity and Still Control Costs (2015)

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