In Person Events (GIL, Executive MindXchange, Summits)
Oct 15th, 2017
Oct 16th, 2017
Oct 17th, 2017
Oct 18th, 2017
Customers are raising the bar on their expectations of service : Anywhere, any time, any channel personalized experience is now the norm. To deliver customer satisfaction that drives growth and revenue, customer care and customer call centers must deepen the level of customer engagement in an omni channel world efficiently and effectively. Agents need to be engaged as well, modern customer service software and technology needs to be in invested in, and best practices and processes need to be in place.