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october, 2020

21oct11:00 AMImprove NPS and CSAT while Reducing Costs with Interactive Messaging and AutomationCategory:Webinars

Customer Experience Webinar

Time

(Wednesday) 11:00 AM

Event Details

Customers expect the option to self-serve. Two-way messaging and chatbots are customer care game changers, propelling CX leaders to re-think their customer journey and digital communication strategies. With proactive messaging and automated, intelligent workflows using NLP and AI, businesses can solve customer problems, avoid escalation and deliver contextual, personalized customer journeys.

In this webinar we’ll discuss actions you can take to ensure you are meeting your ever-evolving customers’ expectations to drive retention and lifetime value.

Key takeaways:

  • Tactics you can implement to move interactions from customer care calls to automated messaging interactions
  • Why emerging channels such as RCS, ABC and WhatsApp should be part of your digital communications strategy
  • Case studies that highlight real world examples that are driving significant ROI while improving the customer experience

Join Frost & Sullivan and IMImobile as we discuss the building blocks of a successful messaging-first strategy.

 

Featured Industry Speakers:

Alexander Michael
Director of Consulting
Frost & Sullivan

Ricky Ramon
VP Carrier Operations & Automation
Tracfone Wireless

Jeff Michaud
VP Client Strategy
IMImobile, North America

Ramy Riad
VP Future Messaging
IMImobile

Dave Jennings
VP Strategic Solutions
IMImobile

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