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eBroadcast Agenda

The world is changing at a rapid rate. Yet too many contact centers continue to operate with slow, inflexible legacy technologies hobbled by limited channels, aging inbound and outbound routing technologies, so many of which are prone to breaking down. That’s no way to offer a superior Customer Experience.

Today, modernizing the contact center is an exercise in future-proofing, of accommodating the unknown. To remain competitive, organizations must be poised for change, with customer contact technologies synched to ever-shifting requirements.

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This presentation will address the disruptive and innovative impacts of Digital Transformation on the contact center and how best to keep up with today’s fast-paced world.

Key Takeaways:

  • The effects of Exponential Technological Change on the Contact Center
  • Repositioning for the future so as to provide a great Customer Experience 
  • Bringing about the shift to an omnichannel future
  • Integrating digital channels and rolling out new solutions and functionalities
  • Creating immersive experience

Click here to register, listen in on the experiences of others, participate in a live Q&A, and walk away with actionable strategies for your own organization.

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Featured Industry Speakers:

melanie-turek.jpgMelanie Turek
Vice President, Research
Frost & Sullivan

Wendy-Mikkelsen.jpgWendy Mikkelsen
Director, Product Marketing
Genesys

 
 
 

In Cooperation with:

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Bonus:

As our appreciation to you joining us, all registrants will be eligible to receive a $250 credit voucher* toward any one of our upcoming Executive MindXchange events.

$250 Credit Voucher must be redeemed and allocated no later than December 31, 2017.

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