The world is changing at a rapid rate. Yet too many contact centers continue to operate with slow, inflexible legacy technologies hobbled by limited channels, aging inbound and outbound routing technologies, so many of which are prone to breaking down. That’s no way to offer a superior Customer Experience.
Today, modernizing the contact center is an exercise in future-proofing, of accommodating the unknown. To remain competitive, organizations must be poised for change, with customer contact technologies synched to ever-shifting requirements.
This presentation will address the disruptive and innovative impacts of Digital Transformation on the contact center and how best to keep up with today’s fast-paced world.
Creating immersive experience
Vice President, Research
Frost & Sullivan
Director, Product Marketing
Senior Global Marketing Manager
NTT DATA Services
As our appreciation to you joining us, all registrants will be eligible to receive a $250 credit voucher* toward any one of our upcoming Executive MindXchange events.
* $250 Credit Voucher must be redeemed and allocated no later than December 31, 2017.