by Mariana Fernandez | Nov 12, 2019 | Big Data, Cloud, Digital Media, Digital Transformation, Enterprise, Frost Perspectives
By: Mukul Krishna, Global Head of Practice, Digital Media OpenText has chosen a strategic, inorganic growth path through acquisition over the years. OpenText was one of the first vendors to recognize the critical role managing enterprise information will play...
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by Roopam Jain | Nov 12, 2019 | Cloud, Consumer, Customer Contact, Digital Media, Digital Transformation, Enterprise, Frost Perspectives
Since the launch of its first product, Zoom has morphed considerably from a cloud video conferencing provider to its current, fast-growing focus on end-to-end enterprise communications. Zoom’s strategy of building a strong, well-functioning core, i.e., its wildly...
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by Elka Popova | Oct 17, 2019 | Cloud, Digital Transformation, Frost Perspectives
Making a splash in an already news-filled space is a daunting task. Yet, the RingCentral-Avaya strategic partnership announced last week certainly made a splash. The two companies already discussed certain partnership details here, here and here. Media coverage...
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by Frost & Sullivan | Jun 6, 2019 | Cloud, Digital Media, Digital Transformation, Frost Perspectives
As technology innovators, high tech companies drive in the IT fast lane. They are relentlessly looking to get ahead with innovations in Artificial Intelligence (AI), the Internet of Things (IoT), cloud computing, and mobility, among other things. However, significant...
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by Karyn Price | Jun 5, 2019 | Cloud, Digital Transformation, Frost Perspectives
Today’s businesses have doubled down on the hybrid and multi-cloud IT models, for a variety of reasons, including application performance, data security and sovereignty, and regulatory compliance. Despite the assertions of industry pros that said that public cloud...
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by Michael Brandenburg | May 9, 2019 | Cloud, Digital Transformation, Frost Perspectives
For years, it seemed that the key focus of IT and telecom decision makers was on moving communications to the cloud. Industry watchers drove the conventional wisdom that suggested that all communications would be handled as a service in some unknown data center....
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by Elka Popova | Mar 27, 2019 | Cloud, Digital Transformation, Enterprise, Frost Perspectives
Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days under the glass...
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by Frost & Sullivan | Mar 26, 2019 | Cloud, Digital Transformation, Enterprise, Frost Perspectives
For watchers of the unified communications industry, the yearly jaunt to Orlando for Enterprise Connect is a marathon: with seemingly hundreds of press releases, analyst briefings and other meetings. With a couple of days to process, two themes emerged for me around...
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by Roopam Jain | Mar 14, 2019 | Big Data, Cloud, Digital Media, Digital Transformation, Enterprise, Frost Perspectives, The Internet of Things
Businesses today have a strong need to drive their strategy and growth by reaching outside of their own knowledge domains. Consultants are a trusted source of information to gain access to objective insights from third party experts. In recent years, large consulting...
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by Mohamed Alaa Saayed | Feb 11, 2019 | Cloud, Digital Transformation, Frost Perspectives, The Internet of Things
With an unbeatable location, Alcatel-Lucent Enterprise (ALE) celebrated its 100 years by hosting its CONNEX19 partner, executive and analyst events in the iconic principality of Monaco. The anniversary was an opportunity for the company to not only update the market...
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by Rob Arnold | Jan 25, 2019 | Cloud, Customer Contact, Frost Perspectives
This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media, consultants and analysts. The company made numerous announcements during the event. Here we’d like to focus...
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by Mohamed Alaa Saayed | Jan 25, 2019 | Cloud, Digital Transformation, Enterprise, Frost Perspectives
I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In addition to acknowledging the warm hospitality of the entire Avaya group and its ecosystem community, I...
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by Roopam Jain | Oct 19, 2018 | Cloud, Digital Transformation, Enterprise, Frost Perspectives
Video conferencing adoption is booming. According to Frost & Sullivan research, the overall video and web conferencing market is on a high growth trajectory and is forecast to grow from $8.5 billion in 2017 to $11.0 billion by 2023. It’s no wonder then, that many...
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by Vikrant Gandhi | Sep 5, 2018 | Big Data, Cloud, Consumer, Digital Media, Digital Transformation, Enterprise, Frost Perspectives
Multiple Customer Touchpoints Create More Opportunities for Fraudsters From the moment a customer visits a merchant’s website, to when they redeem loyalty points online or enter a coupon code, their shopping journey is vulnerable to new methods of exploitation. In...
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