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2021 Award Recipients

Company of the Year

Cognitive AI for Business Process Automation, Global  –  Beyond Limits

Smart Water Metering and Management, Europe  –  Birdz

Corporate Education, North America  –  Degreed

Satellite Communications, Latin America  –  Globalsat Group

Healthcare and Life Sciences Analytics Cloud Solutions, North American  –  Inovalon

Smart Gas Metering, Global  –  Pietro Fiorentini

Breach and Attack Simulation, Global  –  SafeBreach

Commercial Drone, North America  –  Skydio

Edge Infrastructure, North America  –  Stratus Technologies

Sustainable Ingredients in Hair Conditioning, Europe  –  Stepan Company

LIMS for Molecular and Genetic Diagnostics, North America  –  Sunquest

Customer Experience Outsourcing Services, Brazil  –  Teleperformance

Nearshore Customer Experience Outsourcing Services, Latin America  –  Teleperformance

Competitive Strategy Innovation & Leadership

Conversational AI, Europe  –  CM.com

BPM Outsourcing, Global  –  Infosys

Municipal Water and Wastewater Enterprise Asset Management, Global  –  OSIsoft

Customer Value Leadership

Customer Experience Outsourcing Services, Brazil  –  AeC

PLM Software for Fashion, Retail, and Consumer Goods, Global  –  Centric Software

Conversation Intelligence, North America  –  Chorus

Digital Transformation Service Provider for Life Sciences, Global  –  Citius Tech

Business Network Services, Europe  –  Colt Technology Services

Omnichannel Customer Support Automotive Dealers, North America  –  Cox Automotive

Electric Vehicle Lithium-ion Battery, Global  –  Enevate

Social Media Consulting & Brand Management, North America  –  HGS

AI-powered Email Security, Europe  –  IRONSCALES

Calibration and Repair Services, Global  –  SIMCO Electronics

Video Conferencing, Global  –  Pexip

UC Performance Management and Meeting Insights, Global  –  Vyopta

Enabling Technology Leadership

5G Network Infrastructure, Global  –  HPE

Industrial Edge-to-Enterprise Automation, North America  –  Machfu

Cell and Gene Therapy Manufacturing, Global  –  Ori Biotech

Consumer Healthcare Engagement, North America  –  Welltok

Entrepreneurial Company of the Year

Fluid Resuscitation Devices, Global  –  410 Medical

Maritime Logistics, Europe  –  Awake.AI

Open RAN Orchestration, Global  –  Cellwize

Customer Experience Outsourcing Services, Central America and the Caribbean  –  Iterum Connections

Market Leadership

Bikesharing Technology, Latin American  –  PBSC Urban Solutions

New Product Innovation

Flexible Single-use Endoscope for Advanced Visualization, Global  –  Ambu

Next Generation OSS, Global  –  Amdocs

Remote Ventilator Surveillance, North America  –  Capsule Technologies

Extracorporeal Membrane Oxygenation (ECMO), Global  –  Eurosets

Holistic Web Protection, Global  –  Lumen

Customer Experience Outsourcing Services, Latin America and the Caribbean  –  Onelink BPO

Virtual Care, United States  –  Wolters Kluwer

Product Leadership

Real-time Payments, Global  –  ACI Worldwide

Virtual Care, North America  –  AMD Global Telemedicine

Customer Experience Outsourcing Services, Latin America  –  Atento

Transmission and Distribution Grid Analytics, Global  –  GE Digital

Hardware-in-the-loop Test Solutions for Automotive, Global  –  Konrad Technologies

European Defense Underground Sensors, Europe  –  SensoGuard

Small to Mid-Sized Contact Center, North America  –  Verizon

Technology Innovation Leadership

Cybersecurity Posture Management, North America  –  Balbix

GPU-powered Database and Analytics Platform, Europe  –  Brytlyt

Cyber Insurance, North America  –  Coalition

Smart Homes, Global  –  Cognitive Systems Corp.

UPS as a Reserve(UPSAAR) for Datacenter Application, India  – Eaton

Fiber-optic Sensing, North America  –  Hifi Engineering

Nanocoating Deposition, Asia-Pacific  –  Nanofilm Technologies International Limited 

Enterprise Fraud Management, North America  – NICE Actimize

Molecular Testing, Global  –  PathogenDx

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