In Person Events (GIL, Executive MindXchange, Summits)
Leverging Customer Contact as a Strategic Asset | Fort Lauderdale Marriott Harbor Beach Resort & Spa | Florida
Apr 23rd, 2017
Apr 24th, 2017
Apr 25th, 2017
Apr 26th, 2017
Customer engagement is the next wave of innovation and the contact center is perfectly positioned to elevate its corporate role as a driver of this transformation. To deliver customer satisfaction that drives growth and revenue, customer service and customer call centers must deepen the level of customer engagement in an omni channel world , and do it efficiently and effectively. Call center, automated and online self-serve, chat, mobile, social, and video channels are all opportunities to leverage technology to raise the bar on service and create a unique brand experience and identity. Agents need to be engaged as well, modern customer service software and technology needs to be in invested in, and best practices and processes need to be in place.